Matchd

Online Store

Delivery, returns & Refund Policy

 
 

DELIVERY

Calculation of shipping costs vary by weight, size and complexity of each item to package. 

For UK mainland delivery, delivery rates are added at checkout.  

For now International delivery is not something we can offer. UK based deliveries only.

RETURNS  

Our returns policy is 7 days from the day the item is delivered and only applied to orders delivered to UK mainland addresses. Any returns requested past this 7 day period cannot be refunded. Please contact hello@matchd.store for further info. It is up to the client to pay for the return postage of items and must be tracked return as “Matchd” cannot be responsible for lost deliveries on behalf of the postal service.

We try our best to accurately describe and photograph items, however slight variations can occur. All measurements stated are approximate and colour representation is subject to photographic and publishing processes, however it is aimed to be in the truest light as possible. Again, if you’re not sure about the colour – simply get in touch and we will send you more photos. 

All returns must be in the same condition as that was received, and in original packaging.  

The following types of goods are excluded from being refunded:

  • Sale items

  • Bespoke items

  • Items which have been tailored or customised to specific customer requests

  • Commissioned items

All returns will require proof of purchase. We do not offer exchanges of products. If the refund is approved, we will refund the cost of the item as below. 

REFUNDS  

Upon receipt of the returned item, we will notify you whether we are able to approve the refund based on assessment of the product’s condition. If approved, we will process the refund usually within 7-10 business days, to the original method of payment. 

This refund will not include shipping or delivery costs related to the original order.  

COMPANY DETAILS 

Matchd by A Styling Story Limited

VAT Number : 393 9373 47
Registered business address:
Foley House, Ruxley Towers, Ruxley Ridge, Claygate, KT10 0HA

Matchd
hello@matchd.store